Cancellation & Refund Policy

1. Scope of Fixed-Price Digital Services

STAGE-X provides bespoke digital services, custom web software development, cloud infrastructure deployments, and UI/UX design prototypes. All deliverables are intangible digital goods delivered electronically via secure Git repositories, cloud server cutover, or Figma asset files.

2. 24-Hour Pre-Kickoff Cancellation & 100% Refund

You may cancel any purchased service package within 24 hours of payment provided the initial onboarding discovery briefing and active engineering kickoff have not yet commenced. Upon cancellation request via email to connect@stage-x.shop, a 100% full refund will be processed immediately.

3. Milestone Revisions & 7-Day Review Period

Once project kickoff commences, work is delivered in scheduled milestones. Each milestone includes a 7-day client review period during which our team provides unlimited revisions within the agreed package scope. If work cannot be delivered according to the agreed technical specifications, a mutual prorated refund will be calculated and issued.

4. Refund Turnaround & Payment Method

All approved refunds are initiated through our payment gateway (Razorpay) within 3 to 5 business days and will reflect in the customer's original payment method (Bank Account, UPI, or Credit/Debit Card) in 5 to 7 working days, depending on your card issuer / bank policy.